Field Study

You should take every opportunity to see exactly how your site is used in the real world. By observing users in the field, you can determine your users' usability requirements.

For example, you may find that most of your users like to print out a copy of your articles to read off-line. As such you should consider producing a printer-friendly version of your articles. A usability study in your office may never reveal this useful information.

Focus Groups and Interviews >>>