Web Usability

In this chapter you'll discover how to create a more user-friendly experience for your visitors by improving your Web site's usability.

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8.9. Focus Groups and Interviews

8.10. Heuristic Evaluation

8.11. Industry Standards Inspections

8.12. Journaled Sessions

8.13. Market Research Data

8.14. Opinion Polls

8.15. Performance Measurement

8.16. Pluralistic Walkthroughs

8.17. Proofreader

8.18. Prototyping

8.19. Public Kiosk

8.20. Questionnaires

8.21. Server Log File Analysis

8.22. Surveys

8.23. Thinking Aloud

8.24. Variable Internet Connection Speeds

9. Usability Testing Environment

9.1. Computer Operating Platform

9.2. Computer Processor Speed

9.3. Internet Connection Speed

9.4. Web Browser

10. How to Conduct Your Own Usability Tests

10.1. Try the Test Yourself

10.2. Ask the User a List of Prepared Questions

10.3. Ask the User to Complete the List of Prepared Tasks

10.4. Encourage the User to Think Aloud

10.5. Listen Carefully to What They Have to Say

10.6. Measure the Success Rate of User Tasks

10.7. Don't Hurt Your User's Feelings

10.8. Test Report

10.9. Analyze the Results

11. One Web Site Fits All

12. Web Site Usability Testing on a Budget

12.1. Number of Users

12.2. Types of Users

12.3. Test Location

12.4. Test Supervisor

12.5. Observers

12.6. Test Schedule

12.7. Test Preparation

12.8. Costs

13. Chapter One Summary

Other Chapters: Web Site Design - Web Accessibility

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