Update FAQ Page
Make sure you update your FAQ (Frequently Asked Questions) page regularly with popular questions that your users ask, and the answers that you give.
You should include every single reasonable question submitted by a user. By updating your FAQ regularly, you will cut down the number of questions you receive from users and improve your site's usability.
You should also include an online form and email address on the FAQ page for users to send you questions that are not in the FAQ. You may link to your normal online form, if you prefer.
Making Up Questions
You may also find that some questions keep arising again and again in usability testing sessions. Use those too!
Follow these basic rules when making up questions:
I have seen many Web sites do an awful job with their FAQ page. They make up questions and answers that are virtually useless. They simply repeat the same information that is available elsewhere in their site. What a waste of time!